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We understand it's frustrating when your order doesn't arrive on time. We're happy to help track it down for you. To best assist you, please have your order number or the email address associated with your order ready. You can easily track your order in a few ways:

• Track Your Order Page: Visit the courier service provider website and enter your order number or tracking number. This will provide the most up-to-date information on your shipment's progress.

• Contact Us: If you are unable to locate your tracking information or have further questions, please don't hesitate to contact our customer support team through support@kiwisurgical.com.au. We'll be happy to investigate the status of your order and provide an estimated delivery date. Please allow 24-48 hours for us to respond to your inquiry.

• Check Your Shipping Confirmation Email: Your shipping confirmation email contains a tracking number and a link to the carrier's website where you can track your package.

We apologize for any inconvenience the delay may have caused. We're working hard to get your order to you as quickly as possible.

Our delivery policy regarding public holidays varies depending on the specific holiday and the location.

• General Information: While we strive to deliver as often as possible, our delivery services may be affected by public holiday closures of our fulfillment centers and/or courier partners. This can sometimes lead to slight delays in delivery times.

• Specific Holiday Information: For information about deliveries on a specific upcoming public holiday, we recommend checking our website for announcements closer to the date. We often post notices about holiday delivery schedules.

• Contacting Customer Support: If you have a specific question about delivery on a particular public holiday, or if your order is time-sensitive, please don't hesitate to contact our customer support team through support@kiwisurgical.com.au. They can provide you with the most accurate and up-to-date information regarding deliveries during holiday periods.

We appreciate your understanding and will do our best to get your order to you as quickly as possible, even during holiday periods.

We're happy to let you know if we deliver to your area! Here are a few ways to check:

• During Checkout: The easiest way to confirm delivery availability is to begin the checkout process. Enter your address and postcode, and our system will automatically tell you if we deliver to that location. If we don't currently deliver to your specific postcode, you'll be notified at that point.

• Contact Us: If you're having trouble checking during checkout or can't find a postcode checker, please don't hesitate to contact our customer support team by filling the contact form or email us at support@kiwisurgical.com.au. Provide us with your full address and postcode, and we'll be happy to assist you.

• Expanding Delivery Areas: We're always working to expand our delivery network. If we don't currently deliver to your area, please check back with us again in the future, as we may have extended our services to your postcode.

We appreciate your interest in our products and look forward to serving you if we're able to deliver to your location.

While we strive to offer next-day delivery whenever possible, it's not always available for all orders. Several factors can affect next-day delivery availability:

• Location: Next-day delivery is typically available only in specific geographic areas like Pakistan and Australia. Delivery to other and more remote locations may take longer. You can check if next-day delivery is available in your area during the checkout process.

• Order Time: Orders placed after a certain cut-off time may not be eligible for next-day delivery. The cut-off time is usually displayed on the website during checkout.

• Product Availability: Next-day delivery is subject to product availability. If an item is out of stock or requires special handling, it may not be eligible.

• Order Size/Weight: Very large or heavy orders may require special arrangements and might not qualify for next-day delivery.

• Weekends and Holidays: Next-day delivery may not be available on weekends or public holidays.

• Checking Availability: The most reliable way to determine if next-day delivery is available for your specific order is to proceed through the checkout process. Our system will calculate the available delivery options based on your address, the items in your cart, and the current time.

• Contact Us: If you have any questions about next-day delivery or require further clarification, please feel free to contact our customer support team by filling out the contact form or email us at support@kiwisurgical.com.au. We'll be happy to assist you.

We appreciate your understanding and will do our best to get your order to you as quickly as possible.

Whether or not you need to sign for your delivery depends on a few factors, including the shipping method, the value of the goods, and the policies of the courier company.

• Standard Delivery: For many standard deliveries, a signature may not be required. The courier may leave the package in a safe place, such as at your doorstep, with a neighbor, or in a designated delivery box. The courier will usually leave a notification card if they've left the package in an alternate location.

• High-Value Items/Special Delivery: For valuable items or deliveries that require proof of receipt, a signature is typically required. This ensures that the package is delivered to the correct recipient.

• Courier Policies: The specific delivery requirements can also vary depending on the courier company handling your shipment. Some couriers may have stricter policies than others regarding signatures.

• Delivery Instructions: During the checkout process, you may be able to provide specific delivery instructions, such as authorizing the courier to leave the package without a signature. However, this option might not be available for all deliveries.

• Checking Tracking Information: Once your order has shipped, you can usually track its progress online. The tracking information may indicate whether a signature is required for delivery.

• Contacting Us/Courier: If you have any specific questions about signature requirements for your order, please don't hesitate to contact our customer support team through the contact form or email us at support@kiwisurgical.com.au, or you can contact the courier company directly. They will be able to provide the most accurate information regarding your delivery.

We appreciate your understanding and want to make sure your delivery experience is as smooth as possible.